PRIVACY POLICY

Last updated: 16 September 2026

Wild Insights respects your privacy and is committed to looking after the personal information you share with us.

This Privacy Policy explains how Wild Insights collects, uses, stores and protects personal information when you visit this website, contact us, make an enquiry or work with us.

Wild Insights operates in New Zealand and handles personal information in accordance with the Privacy Act 2020.

Information we collect

We may collect personal information that you provide to us, including:

  • your name

  • email address

  • phone number

  • business or organisation name

  • information you provide through our website contact or enquiry forms

  • information you provide when discussing or working on a project

  • correspondence between you and Wild Insights

  • billing and payment information where required.

We only collect information that is reasonably necessary for providing our services, communicating with you or running Wild Insights. This reflects the Privacy Act's principle that personal information should only be collected when necessary for a lawful business purpose.

How we use your information

We may use your personal information to:

  • respond to enquiries

  • communicate with you about potential or current projects

  • provide quotes, proposals, invoices and services

  • manage our client relationships and business records

  • improve our website and services

  • meet legal, accounting or regulatory requirements.

We will not use your personal information for purposes unrelated to why it was collected unless you have authorised us to do so or the use is otherwise permitted by law.

Website, cookies and analytics

Our website is hosted through Squarespace.

Squarespace and services connected to this website may use cookies or similar technologies to help the website function, understand website traffic and improve the visitor experience.

Depending on the features enabled on this website, information such as your browser type, device information, IP address and website activity may be collected automatically.

You can control or disable cookies through your browser settings, although some parts of the website may not function as intended if cookies are disabled.

Third-party services

Wild Insights may use trusted third-party services to help operate the business and deliver services, such as website hosting, email, cloud storage, accounting, design, analytics and other digital tools.

Where personal information is shared with a service provider, we will only share information where reasonably necessary for the relevant service or where otherwise permitted by law.

Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to use reputable providers and handle information consistently with our obligations under New Zealand privacy law.

The Privacy Act places specific requirements on disclosure of personal information, including disclosures outside New Zealand.

AI and digital tools

Wild Insights may use AI-assisted and other digital tools as part of our business processes and client work.

We take reasonable care when using these tools and do not intentionally provide sensitive or confidential personal information to third-party AI services unless this is necessary, appropriate and authorised.

Where a project involves the use of client information with AI or other third-party tools, we will consider the nature of that information and the requirements of the project before doing so.

How we protect your information

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

This includes using appropriate digital services, account security and access controls.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Reasonable safeguards for personal information are required under the Privacy Act.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, or where we need to retain it to meet legal, tax, accounting or other legitimate business requirements.

When information is no longer required, we may securely delete or anonymise it.

Sharing your information

We do not sell your personal information.

We may disclose information where:

  • it is necessary to provide a service you have requested

  • you have authorised us to do so

  • a trusted service provider needs the information to perform a service on our behalf

  • we are required or permitted to disclose it by law.

Portfolio and client work

We may showcase completed creative work in the Wild Insights portfolio, website or social media.

Where a project contains confidential, commercially sensitive or personal information, we will not knowingly publish that information without appropriate permission.

If you would prefer your project not to be publicly showcased, please let us know.

Your rights

Under the New Zealand Privacy Act 2020, you have rights relating to personal information held about you, including the right to request access to your information and ask for it to be corrected if it is inaccurate.

To make a request, contact Wild Insights using the details below.

Contact

If you have any questions about this Privacy Policy, or would like to access or correct personal information we hold about you, please contact:

Wild Insights
Marlborough, New Zealand
Email: emily@wildinsights.co.nz
Website: wildinsights.co.nz

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal obligations.

The latest version will be published on this website with the date it was last updated.